Policies

Scheduling:


Service is provided on a first come - first served basis.  However, every effort is made to accommodate long term clients on short notice whose keys are on file.


Consultation:


An initial meeting in your home is required prior to departure.  All necessary information is documented, a walk - through of the home and yard is completed, the keys are obtained, and a service agreement is established.


Service Record:


A detailed checklist is left every visit to verify the services provided. Email and text message updates are available upon request.


Invoicing:


Payment is due upon receiving an invoice for services completed. Cash, cheque, or Interac e-Transfers are accepted.


Privacy:


All information is kept confidential.  Keys are securely stored and coded without names or addresses as required by the commercial liability insurance policy.